The remote maintenance either runs with the programmes Teamviewer or Netviewer and requires an active internet connection. Therefore, close all programmes you don’t want to make visible. At the time when you allow the ERGO-FIT staff member to establish the remote maintenance connection with your PC please press the corresponding button.
Now choose „Fernwartung aktivieren (Activate remote control)“ and „Ausführen (Start/Execute)“ to start the remote maintenance. An installation of the programme on your PC is not necessary. After start of the programme you receive a partnerID and a session password which will be regenerated for each session. Our staff member needs this information to establish the remote maintenance connection.
You can interrupt the remote maintenance any time by closing the programme..